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Billing Changes

New Billing System – Coming February 1, 2020


Here’s what you need to know:

  • The new billing system will consolidate most Washington Regional hospital, clinic, and department bills on a single statement.
  • You will still receive separate statements for:
    • anesthesia services
    • some laboratory services
    • care from non-Washington Regional
      providers (Example: MANA physicians)
    • care from providers at:
      Walker Heart Institute Cardiovascular Clinic
      Washington Regional General Surgery Clinic
      Washington Regional Primary Care - Main Street (in Harrison)
      Washington Regional Hospice
      Washington Regional Home Health
      Washington Regional Urgent Care locations in Bentonville, Harrison, Rogers and Springdale
  • You may receive multiple statements for a period of time – service dates through January 31, 2020 will be billed from the current system, while statements for services dates that occur on or after February 1, 2020 will be billed from our new system.
  • The new system will provide you with statements that reflect all accounts for which you are the guarantor (financially responsible). Example: if both a parent and a child have services on or after February 1, 2020, charges for all services will be on one statement.
  • The new billing system also includes a new registration system – be prepared to show your insurance cards on your next visit.
  • If you have an upcoming appointment, you may receive a phone call regarding the new pre-registration process.
  • You can still make payments online at https://wrmc.accelpayonline.com
We appreciate your patience as we transition to the new system. If you have any questions, please call 479.463.6000.