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Message from the CEO

Our team members – no matter their job title – have always been heroes in my eyes, and this past year they displayed true heroism for the entire community to see as they stepped up to face the COVID-19 pandemic with great courage. But courage is just one part of what defines heroism. Compassion, empathy, determination and grit are also necessary elements. Washington Regional team members displayed grit by putting in long days caring for critically ill patients. Team members relied on their determination to resolve myriad challenges presented by the pandemic, whether it was implementing new procedures to safely care for patients or finding ways to procure necessary personal protective equipment. And empathy and compassion were essential as they supported their teammates and patients during some dark days.

While we have seen arduous days, the pandemic shone a light on the best in all of us. One constant this past year has been the resolve, determination and leadership Washington Regional has demonstrated in response to this public health emergency. It is impossible to look back on 2020 without noting the impact the pandemic has had on our health system and what we have achieved.

The pandemic created a surge of transformation and collaboration at Washington Regional. Our position as a locally owned and governed non-profit health care system means we are able to innovate and quickly find solutions to meet the needs of our community. This flexibility proved invaluable as we established the area’s first coronavirus hotline and screening clinic, a dedicated respiratory illness clinic and operationalized multiple testing platforms. We collaborated with other area health care providers to balance the load of patients and available resources. And we actively worked to educate our neighbors to prevent the spread of the virus and protect our community.

Despite its many challenges, 2020 served to renew our dedication to our purpose. We strive to learn and grow from the past year so that we can better provide high quality, compassionate care to improve the health of the communities we serve. Now more than ever, Washington Regional’s health care heroes stand united in purpose, committed to our mission and each other.


Larry Shackelford
President & CEO