Washington Regional EpicCare Link is a secure, web-based portal that allows external health care entities, such as referring providers and primary care physicians, to view relevant patient information that is stored within Washington Regional's instance of Epic.  

Providers can refer patients to Washington Regional specialists, enter orders, and request procedures be scheduled. During a patient's care at Washington Regional, non-integrated providers can be notified of their patient's admission, discharges, transfers, and lab and imaging results.

For Existing Users 

Request Access to Washington Regional EpicCare Link 

If your practice or site is on EpicCare Link:  

• Contact your practice's site administrator and ask them to request an account for you.

 
If your site is not on EpicCare Link: 

• The site administrator should submit a new account request following the steps contained in this tip sheet, including completing the site agreement form, which can be signed and uploaded directly in Washington Regional EpicCare Link.


• Within 5-7 business days, the site administrator should receive an In Basket message notifying them that employee accounts have been created and prompting them to set temporary passwords. Please refer to the tip sheet above to allow EpicCare Link to send you an email when you receive an In Basket message and to set temporary passwords.

Washington Regional EpicCare Link FAQs 

How long does it take for a request to be processed?  

You will receive confirmation of your request via email within 5 to 7 business days.
 

Is training required to obtain access to Washington Regional EpicCare Link?
  
Training is not required. There are tip sheets for different workflows available on the first screen that you see after logging in.
 

Do I need to install any software to be able to access Washington Regional EpicCare Link? 
 
Microsoft Multi-Factor Authentication will be required when not connected to the Enterprise network. Please visit the Multi-Factor Authentication FAQs below to learn more. Please note that EpicCare Link is not supported on Internet Explorer.
 

What are the Terms and Conditions of access to Washington Regional EpicCare Link?  

Terms and Conditions are available for review and are accepted upon your first login to EpicCare Link. 

Microsoft Multi-Factor Authentication FAQs

How do I register for Multi-Factor Authentication?

Click HERE to view the user registration guide.


Click HERE for answers to the following questions:

What is Multi-Factor Authentication?

Is Multi-Factor Authentication required?

Will I be required to use Multi-Factor Authentication every time I connect remotely?

Do I have to use the Microsoft Authenticator app?

Where do I get the Microsoft Authenticator App?

What if I get a new phone?

What if I’m working remote and do not have access to my phone or my phone was lost or damaged?

What type of data does the Microsoft Authenticator App collect?


Click HERE to learn how to use the Microsoft Authenticator app for EpicCare Link.