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Televisit FAQs

Q: What is a video chat televisit?

A: Video chat visits are doctor appointments that are conducted through video technology. They are scheduled by your Washington Regional provider’s office, much like your regular office visits. Instead of coming into the office for your appointment, you stay home and use your smartphone or device to see and talk to your physician/provider.

Q: What should I expect with a video chat televisit?

A: During your video chat televisit, you will use your mobile phone or tablet camera and audio. You will be able to see and talk to your physician/provider, and they can see and hear you. If you use other social media tools like Skype or Facetime, this will feel familiar. Unlike those applications however, the video chat platform used by Washington Regional is HIPAA compliant and secure, meaning that your conversation is private, and cannot be breached or seen by third parties.

There is no registration desk to check in for your appointment. Your physician/provider’s office will likely contact you prior to your appointment to explain the process, and will send you an invitation link.

Q: How do I start the video chat?

A: Your provider’s office will send you an invitation by text message or email. To begin the video chat:

Click the link on the text message or email.
Click Allow webcam/camera.
Click Allow microphone.

Q: What technology do I need for a video chat visit?

A: You will need an Apple or Android smartphone or device with a working front-facing camera and audio / microphone. You may test your webcam and microphone in your Settings / Control Panel or by testing a video app like Skype.

You may also want to wear a headset or headphones. This will help cut down on technical issues like echoes and feedback.

Be sure your phone or device batter is charged so you have plenty of power. Plug in your device when in doubt.

A strong Wi-Fi signal is highly recommended.

Q: Do I need to be on a wireless network to attend a video chat visit?

A: We recommend using a strong Wi-Fi internet connection for best quality video streaming and communication with your physician/provider. If you do not have access to a strong Wi-Fi signal, you may use cellular data to participate in a video chat visit.

Please note: cellular data rate charges from your carrier may apply if using cellular data.

Q: Where can I have a video visit?

A: We suggest holding your video chat in a quiet, private, well-lit location. Try to limit background noise so it will not interfere with your conversation, and have plenty of lighting so your doctor can see you.

Q: Can I have a video chat visit when I’m out of town or away from home?

A: Yes, you can participate in a video chat anywhere. You only need a strong Wi-Fi/cellular connection and a charged battery on your device.

Q: What should I have with me during my televisit?

A: Have a list of any current medications, a pen, and any notes you would typically take to the doctor.

Q: Who can help me with a video chat televisit?

A: Your doctor’s office will give you instructions. If you have trouble connecting please see our tips/spec sheet here: https://info.updox.com/video-chat-technical-specs. This page includes information on supported devices and browsers and troubleshooting tips.

Q: Can my televisit take place over the phone instead of video chat?

A: Yes. If you are more comfortable with your televisit taking place via a phone call, please let your physician/provider’s office know when you schedule the appointment.