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Washington Regional Hospice Named 2023 Hospice CAHPS Honors Recipient

Washington Regional Hospice has been named a 2023 Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement surveys for home health and hospice organizations. Washington Regional Hospice was the only hospice agency in Northwest Arkansas to achieve the honor. This prestigious annual review recognizes agencies that continuously provide positive patient and caregiver experiences and high-quality care. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey satisfaction and quality measures.

Washington Regional Hospice offers compassionate end-of-life care and support for residents of Northwest Arkansas. Care is focused on promoting comfort, dignity and peace, and services can be provided in the patient’s home, nursing homes and assisted living centers, or in the Willard Walker Hospice Home.

To be considered for the Hospice CAHPS Honors Award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS patient survey question which asks if the survey taker would recommend the agency. If that criterion is met, performance is evaluated utilizing a set of 23 additional quality indicator measures. These scores are then compared on a question-by-question basis to a national performance score calculated from all partnering hospices contained in HEALTHCAREfirst’s Hospice CAHPS database.

“This honor recognizes the dedication of our multidisciplinary care team that includes physicians, advanced practice providers, nurses, nursing assistants, social workers, chaplains and support staff and volunteers,” said Karen McIntosh, Washington Regional’s vice president of innovation and transitions. “The relationship between Washington Regional Hospice and Washington Regional Medical System offers a unique continuum of care approach regardless of a patient’s condition, age or ability to pay.”

“We began our Annual Hospice Honors Award program more than ten years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, Vice President of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate Washington Regional Hospice on this recognition and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”