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For Clients & Client Family Members

Some older adults may find they occasionally need assistance to remain living independently in their homes. If you need a little help in your home from time to time, you may benefit from the assistance of Faith in Action, a volunteer-based non-profit agency that helps homebound aging residents of Benton and Washington counties. Faith in Action volunteers can drive you to appointments, help with grocery shopping, sit for a friendly visit, assist with simple home maintenance and perform minor repairs in the home. If you, a parent, neighbor, or friend needs that little extra help, give us a call. Our services are free.

FIA Services

FIA is a volunteer-based organization providing homebound seniors with free, non-medical services to promote their independence, dignity and quality of life.  Services include: 

  • Friendly visits
  • Grocery shopping
  • Transportation
  • Reading mail
  • Chore assistance
  • Telephone reassurance

Agency Referral Guidelines

  1. Individuals appropriate for referral include:

    • persons who are age 60 and over and homebound  - no longer driving
    • an individual or couple who do NOT have family or a support system to help them
    • persons who may or may not have limited mobility
    • residents of Washington County or Benton County
    • those who do not qualify for similar services elsewhere
    • people whose situation is "volunteer friendly"

  2. Our ability to fill any request is dependent upon the availability of volunteers. There may be times when we are unable to fill a request. 

  3. FIA is a volunteer-based organization.  If FIA determines that the home or person being referred is unsafe or presents an extreme environment of filth, insect infestation, and other extremes, FIA will not be able to provide a volunteer.

  4. All FIA clients must go through an assessment before any services can begin.

  5. FIA is NOT an immediate source of transportation! FIA provides transportation for FIA clients who are unable to use a van from senior centers or Ozark Regional Transit. FIA clients must be able to get in and out of a vehicle without physical assistance and FIA volunteers cannot transport clients who are wheelchair bound.  FIA is not designed for emergency transportation or numerous rides per week (allergy shots, therapy appointments, etc.).  Five (5) business days notice are required for all transportation requests after a client has been assessed.  

  6. Before making a referral for transportation, please be sure that you have exhausted other resources (family, Ozark Transit, Senior Center Vans, Taxi coupons, etc.).

  7. If a person is living with an able-bodied relative or friend, it is not appropriate to ask volunteers to do chores or yardwork. If that relative can drive, they need to be providing transportation if possible.

  8. Volunteers do not do any personal or medical care - bathing, taking people to the toilet, changing surgical dressings, etc.

  9. FIA volunteers are not permitted to dispense medication or sign legal documents.

  10. FIA volunteers cannot be responsible for taking a person to outpatient surgery, taking them home and staying with them for supervision after that surgery.  Those patients must find a family member to help them or contact a private pay agency for a caregiver.

  11. Volunteers are not able to move individuals to a new home or apartment, do major house cleaning or sit with a person for a long period of time (over 1-2 hours).

  12. Please inform your referral that there is never a charge for services provided by FIA.

  13. Please be sure to inform the person you are referring that they must call FIA to inquire about our services or they agree to have FIA call them.

These guidelines are designed to assist professionals in determining which persons are appropriate for referral to Faith in Action (FIA).  Do not hesitate to contact FIA at 479-463-7862 (Washington County) or 479-855-7804 (Benton County) if you have any questions. 

Contact Faith In Action

12 E. Appleby Road
Fayetteville, AR 72703
Fax 479-463-7864

2706 E Central Ave
Bentonville, AR 72712
Map and Driving Directions