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Washington Regional Medical Center Walker Heart Institute Northwest Arkansas Neuroscience Institute Senior Health Women and Children's Health Total Joint Center

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Frequently Asked Billing Questions




We understand hospital services can create financial concerns for you. We are prepared to help you by discussing your payment options for hospital services. Following are some frequently asked questions about our billing process and patient financial responsibility.

How much do I really owe and when will I receive a bill?
You will not receive a statement for the portion of the bill for which you are responsible until your insurance company(s) has paid or denied payment on your account. If you do not have insurance, you will receive a bill within 14 days of the date of service. Payment in full is expected within 30 days after you receive your statement from us. If you are unable to pay your balance in 30 days, please call our Business Office to make other payment arrangements.

Who can I call if I have questions about my bill?
You may call the Billing/Business Office at either 479-463-2455 or the numbers provided on your billing statement.

What if I cannot pay my bill?
If you cannot pay your bill and feel you may qualify for benefits under our financial assistance program, please contact us. The Federal National Poverty Guideline is used as a basis for determining financial assistance for your hospital bill(s).

What forms of payment does the hospital accept?
We accept cash, check, money order, electronic fund transfer from your checking or savings account, MasterCard, Visa, Discover and American Express. In addition, we also offer a Bank Loan Program. 

Who else might be sending me a bill?
The hospital bill is for the facility charges only and does not include professional fees from other providers of care. Professional fees from the physician(s) who saw you at the hospital, such as an emergency room physician, a radiologist who reviewed any x-rays you may have had, an anesthesiologist, a pathologist, laboratory, etc., will be billed separately. If you have any questions regarding those bills, you should contact their offices at the numbers listed on the statements you receive.

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 Washington Regional
 3215 N. North Hills Blvd.
 Fayetteville, AR 72703
 (479) 463-1000


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Quality and Recognition

Report to the Community
VHA Clinical Excellence Award 2014
Top Performer Joint Commission 2013
Best Hospital CitiScapes Magazine 2014
Celebrate Magazine Very Best 2014
Organ Donation Medal of Honor 2012



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